Terms and Conditions to Stay

Terms and Conditions to Stay

We appreciate most guests will respect our beautiful properties but the occasional abuse requires that we state the following Terms & Conditions to Stay. These Terms and Conditions to Stay are valid from 1 June 2018 and supersede all previous Terms and Conditions to Stay. Any queries please

We appreciate most guests will respect our beautiful properties but the occasional abuse requires that we state the following Terms & Conditions to Stay. These Terms and Conditions to Stay are valid from 1 June 2018 and supersede all previous Terms and Conditions to Stay. Any queries please email us at info@executiveholidayrental.com.au

By making a booking and paying a deposit you agree to abide and comply with these Terms and Conditions as they stand now and as they may be changed from time to time on our website Executive Holiday Rental. The property has been stocked with an initial supply of complimentary items such as soap, detergents, tea and coffee, milk and toilet supplies for your convenience. These items are not replenished during your stay.

DEFINITIONS

“Booking” means the period for which you have stayed, or intend to stay, at the property. “Property” means the premises you have booked and all its fixtures, fittings, and equipment. “Management” means Executive Holiday Rental/Port Augusta Holiday Rental.

“Guests” mean the persons who stay overnight at the property during the booking.

“Visitor” means a person or guest permitted to visit the property during the booking.

“Owner” means the person or persons or legal entity that owns the Property.

“Host” means the person who ensure our guests are cared for and looked after.

BOOKING POLICY

A deposit of 25% is payable to secure a booking. Please note that payment of deposit constitutes acceptance of our terms and conditions.

We only accept Mastercard or Visa. Fees apply for Online Bookings Only.

Payments may be organized to our account by direct deposit.

Prices may be subject to change without notice. Any monies received for rental on a property is considered a confirmed booking and therefore the price as originally stated will not change.

The descriptions of rental properties are made in good faith. Management will accept no responsibility for mis-description of properties.

All bookings MUST be paid in full prior to handing over of keys. Keys will not be handed over if payments in FULL is not made.

Guests may pay a bond for the accommodation.

Minimum booking is three nights. However, this may differ during seasons. Please check with management to find out more.

Management takes credit card fraud and dispute seriously. Any credit card fraud or dispute lodged inappropriately will result in Management seeking the services of a debt collection company against the cardholder or person making the booking. This may impact on the cardholder’s future credit rating and credit history.

Management participate in the Bad Book register. By accepting this booking you hereby agree that if you or any occupant covered by this booking, including any guests, breach our Terms and Conditions to Stay, your Name, Phone Number and Email address along with details of the breach/breaches may be disclosed to the other agents participating in the Bad Book register. Management reserves the right to cancel a booking where a guest may be registered on Bad Books.

Management strongly recommend that all guests take out appropriate travel insurance to cover travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.

Please make sure you have received a copy of these Terms and Conditions to Stay and that you understanding them before you make your booking.

IF YOU CANCEL YOUR BOOKING

We strives to pass on as much cost savings to our guest as possible, as such, we normally do not accept cancellations or changes. We do not offer a refund if you simply change your mind.
We can only accept a cancellation from the person who made the booking, and this has to be in writing.
• Cancelling your booking prior to four weeks before your arrival the deposit is non-refundable.
• 14-28 days before arrival a 50% fee of the total tariff will apply.
• 1-13 days to arrival there is no refund of the total tariff.
Executive Holiday Rental will endeavor to re-book the property and if successful then a refund to the amount of the replacement booking will be refunded. We recommend all guests have travel insurance.

BOOKING AMENDMENTS BY YOU
We will always do our best to help you with any necessary change of plans. However, any alteration after your booking has been confirmed will incur administration charges of $35

AMENDMENTS BY US
In the unlikely event that property cannot be available due to circumstances beyond our control, we reserve the right to offer alternative accommodation or give a full refund if this does not meet the guest’s requirements.

CHECK IN, CHECK OUT TIME
We will meet and greet you at the property upon arrival.
Your accommodation is available from 2pm on the day of arrival and must be vacated by 10am on the day of departure. The maid needs this time to prepare the accommodation properly for incoming guests. However, if circumstances permit these times may be varied, but this must be pre-arranged.
The number of occupants must not exceed the maximum occupancy as stated on our web site, unless with prior permission. If this is not observed, Executive Holiday Rental have the right to terminate the booking. Please ensure that on vacating the property the accommodation is left clean and tidy and all personal belongings, food, groceries, refuse/rubbish are removed.

CLEANING AND LINEN
For all stays that are for a duration of 10 days or more a mid-stay clean with a linen change to be arranged at an additional cost. This is to be confirmed at the time of booking.

NO SMOKING
No smoking is permitted inside the property. A $50 charge will apply if you do.

PETS  No pets are allowed.

KEYS
On the day of your arrival you will be met by one of Executive Holiday Rental team, where you will be shown to your accommodation and the keys left in your control.
Guests are responsible for keys to the property.
If the key, fob or remote are to be replaced, a replacement charge of $60 admin fee will be charged plus replacement cost. If guests lock themselves out of the property and we required to attend the premises to open the property a $60 call out fee applies during normal hours 9am – 5pm or $120 charge outside office hours.
At the end of your stay, upon departure please leave the key set in the property

SERVICE & PRICE GUARANTEES
As part of our commitment to quality customer service, we guarantee you will always pay what has been confirmed to you in writing, even if charges had to be increased after your time of booking and before your arrival.
However, we do reserve the right to vary our prices at any time without notice, it is therefore advisable to book well in advance in order to secure the best possible deal.

MAINTENANCE / INTERRUPTIONS
Please notify Executive Rental as soon as possible if there is a maintenance issue. We cannot accept liability but will do our utmost to rectify any problems as swiftly as possible. It is a regrettable fact of life that systems do fail and should there be a problem we cannot be held responsible and there is no obligation to compensate or discount. We will do all that is possible to have the situation remedied as quickly as possible. Access may be required for maintenance or repairs.

PARKING
Guests have designated parking and must park their car only in the designated parking area.

LOSS, DAMAGE INJURY
You will held responsible for any damages, breakages, theft, or loss of any property on in the premises during your stay (including keys). If any property is effected in this manner, you will be responsible for related costs for the repairs or replacement of the effected property. You authorize to deduct these from your bond if any) moneys paid (or owed) by you and if further required, charged to your credit card accordingly
Executive Holiday Rental cannot be held responsible for the loss or theft of your personal property or for any bodily injury that occurs on the premises.
Executive Holiday Rental cannot be held personally responsible for any cuts to services such as water and electricity.

BALCONIES

Any item thrown off the balcony will result in immediate eviction.

Children must be supervised on the balcony at all times

Furniture and other items must not be placed next to or on the edge of the balcony as children could climb on these.

Guests agree to supervise children on the balcony at all times.

Guests agree to ensure balcony and windows are locked before exiting the apartment.

INSURANCE
Executive Holiday Rental strongly recommend that all guest obtain comprehensive holiday and travel insurance for any unforeseen circumstances which may arise beyond the guest’s control. As we are not responsible for any injuries, illness, theft of personal items or accidents that may occur while staying at our property.

LOST PROPERTY

If personal property left behind is located and a guest requests its return, guest agrees to return to the property within 7 days and organizes with Executive Holiday Rental to pick up items.

If guests request items to be posted at guests expense. Items will be charged at General Postage + handling charges of an extra $20 on top.

These items will be disposed of after 7 days if not claimed.

DURING YOUR STAY IT IS ACKNOWLEDGE THAT:-
To maintain a good standard for our guests we require certain conditions to be complied with the following conditions:-
• Only the number of guests are to reside as per booking and exceeding the agreed number of  guests you may be evicted from the property without refund.
• Parties and functions are STRICTLY PROHIBITED the price charged is for domestic use only and not commercial. Accordingly the rate does not allow for the extra wear associated with functions in terms of cleaning, garbage remove, wear and repairs etc. Use contrary to this may result in additional payments.
• The property should be left in a similar state as to its condition on arrival except for normal cleaning, kitchen cleaned and dishes put away before you vacate and all rubbish removed and left in the allocated bins in order to avoid charges.
• Disturbance to our neighbors including excessive noise is prohibited and you may be evicted from the property by security and termination of your rental period is without any refund.
• No smoking is permitted inside the property. A $50 charge will apply if you do.
• Fixtures and fittings are not to be altered or moved.
• Damages and breakages are the guest responsibility during your stay and charged accordingly.
• Comply with parking requirement and show consideration to neighbors and other vehicles.
• Dispose of garbage and recycling in accordance with the usual practice of the property and in the allocated bins, Guests must not leave excess rubbish.
• Notify Executive Holiday Rental of any complaints as soon as practicable.
• Be responsible for other guests and for their visitors
• Observe and abide by property house rules and respect the residential amenities of the property and neighbors.
• Maintain the security of the premises. Guests will be held responsible for any incidents that occur during their stay or upon departure as a result of these premises being left unsecure.
• No Pets allowed.
• Access to the property may be required for maintenance/repairs.
• Executive Holiday Rental accepts no responsibility for any personal belongings left behind by guest.
A failure to comply with any of the Terms and Conditions may be considered a serious breach of this agreement resulting in your eviction, the loss of your bond (if any) and/or monies paid (or owed) by you.

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